Returns & Exchanges
At Luxe Research, we stand behind the science of our skincare and offer a 30-day satisfaction guarantee on all formulations. If you are not completely satisfied with your results, we provide a seamless return process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the authorization process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all glass vials and bottles are protected to prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your return parcel.
Receive Your Refund
Once our laboratory team inspects the returned product, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing