Frequently Asked Questions
Everything you need to know about our premium skincare solutions.
How can I track my Luxe Research order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Are your products tested on animals?
No. Luxe Research is committed to ethical beauty; all our products are 100% cruelty-free and developed without any form of animal testing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are Luxe Research products suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test or consulting with a professional before starting a new regimen.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.